One of the country’s biggest outdoor music festivals is the latest in a long list of events to confirm that it will not go ahead this year due to the coronavirus pandemic and said that they would not be able to refund customers who had already bought tickets at this stage.
The AfrikaBurn festival, hosted in the Karoo desert near the tiny town of Tanqua, has said that it will oblige its civil responsibility and close its doors to tens of thousands of loyal “burners” following the escalation in the coronavirus pandemic.
The organizers said that the event was simply not feasible or appropriate under the circumstances.
“We’ve had to make this difficult decision out of a duty of care to our global community at this time, before the many crews working on projects invest any further funds, resources and love in this year’s event.
Organizers said that they had taken the decision to pull the plug on Africa’s response to the iconic Burning Man festival that takes place in the Navada desert because there were so many stakeholders who would be investing millions of rands into the event.
The festival pools together the country’s creative and artistic minds, who take it upon themselves to design and build elaborate artworks and structures that are ultimately burnt to the ground in a celebration of joy.
AfrikaBurn organizers also conceded that they will not be issuing refunds to customers who have already bought tickets, sticking to their terms and services agreement. They said that they were working to find a solution to this issue that will inevitably anger customers who pay over R1500 for a trip to the desert every year.
“Though the terms and conditions on our website and the ticket sales page for our event state that we do not offer refunds, our team is investigating all avenues that could make it possible to provide reimbursements. We have instructed our ticketing provider, Quicket, to hold this position and not issue refunds until we know more.”
“This means that the costs cannot be reclaimed, and this, in turn, informs our usual position on ticket refunds. We have begun a consultation with our event cancellation insurance provider to find out what claims we have in respect of funds being returned.”
This is a developing story