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Best And Worst Insurance Companies In South Africa


The office of the Ombudsman for Long-term Insurance says it recovered R184.4 million in the form of lump sums for consumers from long-term insurance companies during 2015.

The Ombudsman is an independent body to which clients can complain if they believe they have been treated unfairly by their insurer.

The watchdog said it received 9,815 written requests for assistance in 2015, an increase of 6% on the previous year. Of these, 5,018 were chargeable complaints, with 3,491 cases full cases finalised and 75% of cases finalised within six months of receiving them.

Three in 10 (29.8%) cases were resolved in favour of the complainant, slightly up on 2014’s 29.7%, the body said.

The office published individual insurer complaints data of its members for the period 1 January 2015 to 31 December 2015

The data below reflects the number of complaints received for each insurer and the percentage of cases resolved in favour of complainants.

Some insurers are far larger than others, thus the number of cases resolved in favour of clients is used as the basis for the ranking. The so-called “worst” performer is at the top.

Cases resolved may include previous cases not based on complaints received in 2015, so there were resolutions even when no new cases were opened (as is the case with Absa Insurance).

Insurer Complaints received in 2015 % of resolved cases in favour of Clients
Old Mutual Alternative 28 60.9%
Real People Assurance 8 57.1%
JDG Micro Life 14 42.9%
Professional Provident Society 28 38.7%
Channel Life 79 38.5%
Nestlife Assurance 13 38.5%
Assupol Life 257 38.3%
African Unity Insurance 53 38.1%
Hollard Life Assurance 438 36.4%
Liberty Group 533 34.7%
Union Life 52 33.3%
Bidvest Life 5 33.3%
PSG Life 2 33.3%
Absa Insurance 33.3%
Momentum Group 315 33.0%
Nedgroup Life Assurance 132 32.3%
AIG Life South Africa 167 32.0%
Safrican Insurance 110 31.9%
Absa Life 170 30.8%
Old Mutual Life Assurance 697 29.9%
1 Life Direct insurance 143 27.6%
Metropolitan Life 288 27.1%
Discovery Life 150 27.1%
Regent Life Assurance 97 26.2%
Clientele Life Assurance 232 25.3%
Workers Life Insurance 82 24.6%
Guardrisk Life 77 24.2%
Sanlam Developing Markets 305 23.1%
Frank Life 19 21.4%
FNB Life 63 21.1%
Alexander Forbes Life 10 20.0%
Sanlam Life Insurnace 198 17.7%
AVBOB Mutual Assurance 91 16.2%
Centriq Life Insurance 81 15.7%
Lombard Life 9 15.4%
SA Home Loans Life 22 6.7%
Outsurance Life 16 5.6%
Vodacom Life Insurance 5 0.0%
Allan Gray Life 2 0.0%
Investec Assurance 2 0.0%
New Era Life 2 0.0%
FedGroup Life 1 0.0%
First Rand Life Assurance 1 0.0%
Viva Life Insurance 1 0.0%
Investment solutions 0.0%
Just Retirement Life 0.0%
Nedbank 0.0%
Reylant Life Assurance 0.0%
RMB Structured Life 0.0%
Acsis 0.0%
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Source: Business Tech

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